After-Hours Intake
Someone calls at 9pm asking about a removal defense case. Portico answers, asks qualifying questions, and books a next-day consultation — before your competitor even sees the missed call.
The problem
Every missed call is a client who found another firm.
Your paralegals are buried in intake calls, case-status questions, and appointment requests — most of them arriving after 6pm or on weekends, when nobody’s picking up. A prospective client who can’t reach you calls the next firm on their Google search. You don’t lose them to a better lawyer. You lose them to whoever answered the phone.
48%of law firms are unreachable when a prospective client callsSource: Clio Legal Trends
61%of inbound legal calls arrive outside business hoursSource: CallRail
86%of callers who reach voicemail leave no message at allSource: Invoca
The solution
Portico — sounds like your best paralegal, and never clocks out.
LCP Systems builds and manages Portico, a custom voice and chat system trained on your firm’s intake process. It answers every call, texts back every missed call, qualifies leads against your criteria, and books consultations directly onto your calendar — in English and Spanish, day or night.
Step-by-step
How it works
STEP 1Audit Call (Free, 30 minutes)
We map your current intake process: who answers, when calls get missed, what questions come up most, and where leads fall through.
STEP 2Build & Test (same day)
We train Portico on your practice areas, intake criteria, and tone, then stress-test it on real scenarios before you ever hear it. Connected to your phone line, calendar, and CRM or case management system.
STEP 3Your Review (before go-live)
You listen to the test recordings and approve the scripts. Nothing reaches a prospect until you sign off — testing is done on our side first, not after launch.
STEP 4Go Live (48 hours from audit)
Portico starts answering calls. We monitor performance for the first 30 days and adjust in real time.
STEP 5Ongoing Optimization
Monthly reporting on calls handled, leads qualified, and consultations booked, with continuous script and flow improvements.
What it handles
Use cases built for immigration intake
Missed-Call Text-Back
If a call is ever missed, the prospect gets an instant text with a link to book a call or answer a few quick questions by SMS.
Case Status Triage
Existing clients calling for updates get routed correctly — Portico answers common status questions and flags anything urgent for a human.
Bilingual Intake
Full English and Spanish call handling, so language is never the reason a prospect hangs up.
Appointment Booking
Portico checks your calendar in real time and books consultations directly, with confirmation texts and reminders sent automatically.
Lead Qualification
Not every caller is a fit. Portico filters by case type, timeline, and basic eligibility criteria you define, so your team only spends time on qualified prospects.
Document Collection
Every outstanding document chased over WhatsApp in Spanish or English, with per-case checklists and blurry-photo detection, until the file is complete.
Hear it for yourself
See how Portico will sound
Listen to real sample calls in order — the same kind of Portico we’d build for your firm.
- Sample 01After-hours intake call0:00 / 2:15
- Sample 02How it handles emergency situations0:00 / 1:15
- Sample 03Bilingual consultation booking0:00 / …
Built for law firms, not generic support
Your clients’ information stays private. Full stop.
We understand the confidentiality standards immigration practices operate under. Portico follows strict data handling practices:
- ✓Encrypted call and message data, in transit and at rest
- ✓No data sold, shared, or used to train third-party models
- ✓Access limited to your firm and authorized LCP Systems staff
- ✓Full call logs and transcripts owned by your firm, exportable anytime
- ✓Integration with your existing case management system (Clio, MyCase, etc.) rather than a separate silo
Who's behind this
I build this myself. You talk to me, not a sales team.
LCP Systems is founder-led — when you call for a demo or have an issue post-launch, you're talking directly to Sahil Kaushik, the person who built Portico for your firm, not a support queue. I'm building this specifically for immigration firms, and early partners get direct access and over-the-top service during onboarding because I need this to work as much as you do.
Sahil Kaushik
Founder, LCP Systems
Operator building Portico for immigration firms — hands-on from first call to go-live.
Pricing
Stop paying 3x more for a fraction of the coverage.
See how LCP Systems eliminates overhead, captures after-hours revenue, and automates your entire intake process for a flat monthly fee.
Change nothing
$0
per month
- Roughly 41 calls a month reach nobody
- 86% of them hang up without leaving a message
- 61% of legal enquiries arrive outside business hours
- Spanish-speaking callers reach an English voicemail
- A detained client's family gets a beep
Not actually free
LCP Systems
$2,000
per month · month to month · 30 days' notice
Includes up to 5,000 monthly call minutes ($0.30/min overage).
- Every call answered, 24/7/365, English and Spanish
- Custody and deadline triage screened before anything else
- Detention emergencies reach a live attorney in under 40 seconds
- Consultations booked into your calendar during the call
- Every outstanding document chased over WhatsApp until it arrives
- Structured intake written to Clio Grow
- Monthly report of every call captured and every emergency escalated
- Weekly transcript review — your Rule 5.3 supervision record
Ten qualified consultations in 30 days, or the month is free
Hire the person
$5,333–6,958
per month, fully loaded
- One bilingual legal intake coordinator
- Works nine to five, Monday to Friday
- Takes holidays, gets sick, goes to lunch
- Does not chase documents at 9pm
- Turnover roughly every 18 months, then you rehire and retrain
BLS wage data + ~30% employer burden + turnover cost
Left column figures assume a firm receiving ~240 inbound calls monthly at industry after-hours and abandonment rates. Coordinator cost derives from Bureau of Labor Statistics Occupational Employment Statistics for legal-sector administrative roles, plus employer burden per BLS Employer Costs for Employee Compensation, plus amortised replacement cost.
What one recovered matter pays for
Immigration fees are flat and collected upfront, which means a recovered case is cash this month — not a contingency you wait two years on.
| Your average matter fee | One recovered case covers |
|---|---|
| $1,500 | 3 weeks of coverage |
| $3,500 | Nearly 2 months |
| $5,500 | Almost 3 months |
| $8,000 | 4 months |
| $12,000 | 6 months |
The question is not whether this pays for itself. It is whether it recovers one matter a quarter — and 61% of your enquiries are arriving when nobody is there to take them.
Why this is not $99 a month
- It is not software you configure. We build it, test it against forty adversarial calls, and run it. You approve three recordings and forward your line.
- It is trained on immigration, not on "businesses." Case-type triage across family, removal, asylum, employment, humanitarian and naturalisation.
- It knows which calls must never be booked. Detention, a hearing inside 48 hours, an ICE check-in, a BIA deadline running out. A general answering service offers those callers a Tuesday appointment.
- It is hard-blocked from practising law. Eligibility, pathways, forms, timelines, fees and outcomes all route to one line: that is what the attorney will go through with you.
- English and Spanish, included. Not a language setting or upsell — a confidentiality opening delivered in the caller's language, by something that never sounds rushed.
Most firms start with after-hours and busy-signal calls only. Your receptionist keeps the daytime line. You risk nothing you are currently catching, and we cover the hours you are already losing. Same price, and you can expand to full coverage whenever the call log earns it.
Questions firms ask us
FAQ
Will this replace my staff?
No. It handles the repetitive first touch — answering, qualifying, booking — so your paralegals spend their time on clients who are already qualified and ready to talk, instead of chasing every inbound call.
What if the AI gets something wrong or a caller wants a human?
Portico is trained to recognize when a call needs a real person and transfers or flags it immediately. You set the rules for what gets escalated.
Can it integrate with our case management system?
Yes — we connect to systems like Clio and MyCase, along with your calendar and phone line, so nothing lives in a separate silo.
How long does setup take?
Most firms are live 48 hours from the audit call.
What does the first 30 days look like?
Ten qualified consultations in 30 days, or the month is free. We monitor and refine Portico throughout the first month.
Is our clients’ information secure?
Yes. See the Trust & Security section above — encrypted data, no third-party model training, full firm ownership of transcripts.
What if we want to cancel?
No long-term contracts. You can cancel with 30 days’ notice.
if i want a specific name?
yes , You can also set the specific name for your chatbot
Stop losing clients to a missed call.
Book a free 30-minute audit call. We'll show you exactly where calls are falling through today — no pitch, just the numbers. Confirmations land at Lcpaisystems@gmail.com.
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